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At Mapela Silver, we strive to provide the best shopping experience for our customers. Please review our policy regarding returns, exchanges, and refunds:

Checking Your Order

We kindly request that you inspect your order upon delivery while the courier is still at your doorstep. If you notice any defects, damages, or receive an incorrect item, please contact us immediately at shop@mapelasilver.com. This allows us to evaluate the issue promptly and provide a resolution.

Note: Refunds or exchanges for defective items will not be accepted after the courier has left.

Returns and Cancellations

If you decide you no longer want your order, you may return it directly to the courier at the time of delivery. In this case, you will only be responsible for the shipping fee. No refunds will be issued once the courier has departed from your location.

Size Issues for Gifts or Other Purchases

If you purchased an item for someone else and the size does not fit, we are happy to offer an exchange. Additional shipping fees will apply.

Eligibility for Exchange

To be eligible for an exchange:

  • The item must be in its original condition, unworn, unused, and in the original packaging.
  • You must provide the receipt or proof of purchase.

The quickest way to receive the correct item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

Starting an Exchange

To initiate an exchange:

  1. Contact us at shop@mapelasilver.com
  2. If your request is approved, we will provide a return shipping label along with instructions on how and where to send your package.

Important: Items sent back to us without prior approval will not be accepted.

Exceptions / Non-Returnable Items

The following items cannot be returned or exchanged:

  • Custom products, including special orders or personalized items.
  • Sale items or gift cards.

Questions?

For any questions or further assistance, please contact us at shop@mapelasilver.com We are here to help!

Thank you for choosing Mapela Silver. We value your trust and are committed to ensuring your satisfaction.