FAQs

1. How can I determine my size?

You can either:

  • Take a picture of your hand or your ring placed on a ruler and send it to us at mapela.silver@gmail.com.
  • Alternatively, follow our size chart for accurate measurements.

2. Are your products pure silver or silver-plated?

All our products are sterling silver 925, which means they are pure silver that does not rust or change color.

3. Are the stones used in your products natural or artificial?

We only use natural stones in our jewelry pieces.

4. How can I make my silver pieces shine again?

You can clean your silver jewelry at home using one of these methods:

  • Use toothpaste and an old toothbrush to gently scrub your pieces, then rinse with water.
  • Alternatively, you can clean them with bicarbonate for excellent results.

5. What if I check my order and don’t like it?

You can return the item directly to the courier and pay only the shipping fee. However, refunds are not available after the courier leaves your doorstep.

6. What if I purchased a gift and the size doesn’t fit?

No worries! Simply:

  • Send us your order receipt and a picture of the item you want to exchange via our social media platforms (Facebook, Instagram, WhatsApp) or by email at mapela.silver@gmail.com.
  • We will arrange the exchange, and you’ll only need to cover the shipping fees.

7. Do you have a physical store?

We are an online store only, with no physical location. You can shop our entire collection online and reach us anytime via email or social media.

8. Can I wear your silver jewelry every day?

Yes, our sterling silver 925 jewelry is durable and suitable for daily wear. However, to maintain its shine, avoid exposure to harsh chemicals like perfumes, chlorine, or household cleaners.

9. Does sterling silver tarnish over time?

Sterling silver can tarnish if exposed to moisture and air. However, regular cleaning and proper storage (in a dry, airtight bag or jewelry box) can help maintain its luster.

10. Do you offer custom jewelry designs?

Yes we can customize any design you have in mind, just send us an email on mapela.silver@gmail.com or contact us on Instagram @mapela.silver and we would be glad to help.

11. How do I care for my silver jewelry?

To care for your silver jewelry:

  • Store it in a cool, dry place away from sunlight.
  • Clean it regularly with a soft polishing cloth.
  • Avoid contact with chemicals or water for extended periods.

12. Can I shower with silver jewelry?

While sterling silver is water-resistant, frequent exposure to water, especially chlorinated or salty water, can speed up tarnishing. It’s best to remove your jewelry before showering or swimming.

13. What types of jewelry do you offer?

We offer a variety of sterling silver jewelry, including:

  • Rings
  • Necklaces
  • Bracelets
  • Anklets
  • Earrings

14. Do your products come with a warranty?

We do not offer a warranty, but we guarantee that all items are made from high-quality sterling silver 925. If you notice any defects upon delivery, please contact us immediately for assistance.

15. Do you provide gift packaging?

Yes, we offer beautiful packaging options that are perfect for gifting. Let us know during your order if you’d like gift wrapping included.

16. How long does shipping take?

Shipping times vary depending on your location, but we strive to deliver your items within 5–7 business days. We will keep you updated with tracking information once your order is shipped.

17. Can I cancel or modify my order?

You can cancel or modify your order before it is shipped. Contact us as soon as possible at mapela.silver@gmail.com to make changes.

18. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit/Debit Cards
  • Bank Transfers through Instapay, Vodafone Cash, Etisalat Cash.
  • Cash on Delivery (COD)

19. Do you offer international shipping?

Yes, we ship internationally! Additional shipping fees and delivery times may apply based on your location.

Still have questions? Feel free to contact us at mapela.silver@gmail.com or connect with us on:

We’re always happy to assist!